As you know I had a slight problem with a recent purchase of Plastic Soldier Company Tigers.
What happened next restored my faith in customer service completely and has completely exceeded my expectations.
I cant praise this company enough on my initial disappointment last Thursday when opening the boxes, I sent an email to query the missing parts. Very promptly at 9.10 am the next day I received an email asking for my address for replacements to be dispatched, ( I had assumed this would be the missing turrets).
This morning the postman knocked early, I had been expecting the replacement parts for my tigers in the form of new turrets. What I had not expected was three brand new boxes of Tigers. Now this is what I definitely call going above and beyond when it comes to customer service.
This has given me a nice surprise and as I effectively have some freebies, I want to do something positive with these so will paint them up, one box will be painted and sold with all the profits donated to charity. I can add some Tunisian Tigers to my DAK force with another. The last box I will be doing something special with but more on that later.